Prime Roof Restorations

Very disappointed with after-work communication. The team completed some roofing repairs for us, and the work itself was done. However, when we later requested information required by our insurance for reimbursement, they never responded. I followed up by email and even confirmed that I was happy to pay for the report, as the insurance would cover the cost — still no reply. This lack of communication is very unprofessional. I would not recommend this company to anyone, as if something goes wrong with the job, it appears they will not come back or assist.

We recently purchased our house and one of the inspection report’s issues was the poor condition of the roof..pointing, flashing, capping, broken tiles and faded dull coloring..wanting to use a local expert I did a bit of research and given previous great reviews contacted John at Prime Roof Restorations. So glad we did as within a few hours John was over and up on the roof doing an assessment which agreed with our property report. We went with John’s quote and within a week he’d organized safety scaffolding, a roof clean and then he and the boys were up there replacing cracked tiles, re pointing, rectifying capping issues and replacing very poorly installed flashing (it was held on by painted over tape). After all the repairs were completed (including 50 cracked and broken tiles, some poorly repaired with silicon..good grief!!), the roof was completely repainted. From contact to finish took a week and a half. I cannot recommend John and the boys highly enough..great bunch of guys, professional friendly, hard working, on time, everything cleaned up and left spotless and we now have a pretty much brand new roof. Even our neighbors have shown interest in getting there roofs done. Wonderful work…thanks for a great job

Do yourself a favour & if you have any roofing problems give these guys a call , John & Nigel repaired a leak , re pointed , replaced broken tiles & pressure cleaned the entire roof which came up brilliant. Nigel & John really know their stuff & it showed with the outstanding result. These guys are really friendly & professional & was a real pleasure doing business with them & will certainly not hesitate to recommend them to anyone. Thank you John & Nigel for outstanding service you gave us , much appreciated , Greg & Winston.

John and Jed were very professional starting from quote inspection until the very end when job was finished. Very responsive and accommodating/flexible with time, very efficient. John was very knowledgeable and experienced and this was truly reflected upon his work.

Roof was looking a bit sad and had some leaks. John and the boys found and replaced the dodgy tiles, made some mods to stop issues that only occurred in heavy rain and high winds. Cleaned her up, and recoat, now looking very schmick. Thanks guys.

Brilliant work from John and his team. So nice to have quality work done with a smile. John also helped me with suggestions for other areas on my house that needed work and all his recommendations have been great. No hesitation to recommend his services.

So happy with our roof!!! John and the boys did such an amazing job. They were all so lovely and managed to make our old roof look brand new again! I highly recommend Prime Roof Restorations.